FAQ

Support

Frequently Asked
Questions

Everything you need to know about our timepieces, care, and services.

About Our Watches

At 1776 Atelier, many collections are crafted in very limited quantities that are individually numbered to ensure high exclusivity. While other collections will remain long-term staples of our brand, all our timepieces are individually finished by hand by our craftsmen in Texas.

This guarantees exclusivity as we will always remain a low-volume semi-bespoke independent watchmaker. This approach underscores our commitment to creating distinctive, high-caliber items for our discerning customers.

At 1776 Atelier, we take pride in hand-finishing, manufacturing, building and assembling our products right here in the USA. The vast majority of our components are made in the United States. This includes American-designed, American-machined movement bridges, wheels, main plates, and even balances (depending on collection).

These American-made components are subsequently hand-finished, hand-decorated and hand-assembled by classically trained American watchmakers. Though the majority of our watch components are made in the USA, we also source components globally when necessary to ensure the highest quality for our customers.

Our cases at 1776 Atelier are rated for 5 ATM water resistance, equivalent to 50 meters. While this rating supports mild exposure to water, such as hand washing and brief encounters with rain, we do not recommend or warrant use in water sports or for prolonged submersion.

Additionally, our straps are crafted from various types of leather and should generally be kept dry to maintain their quality and appearance.

At 1776 Atelier, our mission is to take part in the revival of the esteemed tradition of watchmaking in the United States by emphasizing meticulous hand-finishing techniques that have long been the hallmark of high horology.

We are committed to making this level of craftsmanship more accessible. Our approach ensures that the artistry and precision of traditional watchmaking are available to everyday collectors and enthusiasts, offering hand-finished timepieces that embody both excellence and attainability.

Care & Warranties

We offer a 2-year warranty on most of our collections, affirming our commitment to excellence. For certain collections that feature antique movements, we provide a 1-year warranty. This coverage excludes normal wear and tear or misuse, but it guarantees that your watch remains safeguarded and continues to reflect our high standards of craftsmanship.

To ensure the longevity and beauty of our handcrafted straps, it is essential to avoid water exposure whenever possible. While our straps are designed to last for many years, prolonged exposure to moisture, humidity, and perspiration can degrade the leather over time.

We recommend avoiding chemical cleaners, as they can damage the leather. Instead, if cleaning becomes necessary, use a mild soap with a small amount of water and gently wipe the strap.

To maintain the accuracy and longevity of your watch, it is best to keep it away from magnetic fields. Exposure to devices like speakers or other electronics that generate magnetic fields can impact your watch's accuracy.

If you suspect your watch has become magnetized, please contact 1776 Atelier for service, and we will be happy to assist with demagnetizing and restoring its precision.

To ensure the longevity and optimal performance of your mechanical watch, it is best to wind it gently to avoid damaging components within the movement. We recommend handling it with care to prevent any shocks or drops that could affect its precision. These practices will help maintain the exceptional performance, accuracy, and longevity of your timepiece.

Although our watches are meticulously hand-assembled, finished, adjusted, and regulated to ensure they leave our workshop in perfect condition, all mechanical timepieces should be serviced every 3–5 years. Regular servicing, which includes inspection, lubrication, and replacement of worn parts, helps maintain optimal performance and longevity over time.

If you believe your watch requires warranty service, please reach out to our customer service team at customerservice@1776atelier.com. Our team will work closely with you to understand the issue and coordinate any necessary warranty service to ensure your watch is promptly and effectively addressed.

At 1776 Atelier, each watch is built semi-bespoke, tailored to the specifications of our customers. This includes individual components that are crafted and finished with meticulous attention to detail, often featuring custom plating, hand engraving, or other personalized elements. Because of this unique process, we are unable to offer a return policy.

That said, we stand firmly behind the quality and craftsmanship of our timepieces. If you experience any concerns or issues with your purchase, our team will work closely with you to ensure your satisfaction.

To ensure continued warranty coverage, all 1776 Atelier timepieces must be serviced by 1776 Atelier or an authorized repair center during the warranty period. For ongoing maintenance beyond the warranty period, we recommend using our in-house service center or one of our authorized service centers. These facilities have access to genuine parts and are well-versed in our movements.

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